
Ask what they inspect, how they treat each pest, and whether they'll deal with the building. The answers separate a plan from a spray.
Start with the inspection
A pest problem in East Orange is usually a building problem. Deteriorated mortar in a hundred-year-old foundation. A downspout discharging against the wall. A damp basement. An abandoned pipe chase. A shed with soft ground under it. A gutter that has not drained properly in years. A company that quotes a price before looking at any of that is selling a spray, not a plan.
Ask what the inspection actually covers: the foundation and sill plate, utility penetrations, the basement, plumbing chases and risers, the alley and exterior burrows, the roofline and soffits, and the containers in the yard. That list is where the pests are coming from.
Ask how they treat each pest, specifically
Different pests need different methods, and the answers should be concrete. Norway rats: trapping plus exclusion and burrow work, not scattered bait. German cockroaches: gel bait and a growth regulator, not a repellent spray or a fogger. Carpenter ants: locate the parent nest, use non-repellent products, correct the moisture. Subterranean termites: a continuous liquid soil barrier with drilling where concrete abuts, or in-ground stations. Tiger mosquitoes: find and scrub the containers, then treat the resting areas.
A company that describes the same treatment for every pest has not thought about yours.
Ask the multi-family question
This is the one that matters most here, and most people never ask it. If you live in a two-family, a three-family, or an apartment building, roaches, mice, and bed bugs travel between units through wall voids, plumbing chases, outlets, and baseboards.
So ask directly: will you inspect the adjoining and stacked units? Will you coordinate with the landlord or the other tenants? What happens if the neighbor refuses? A company that treats your apartment as if it were a detached house is going to be back, and you are going to keep paying.
Ask what happens after
Most pest work here is not one visit. Ask how follow-up is scheduled, what triggers a return, and how they confirm the problem stopped rather than slowed. For rodents specifically, ask whether exclusion is included or an add-on, because trapping without sealing is a subscription rather than a solution.
For bed bugs and German cockroaches, ask about the second visit. Eggs hatch after the first treatment, and skipping the follow-up is the most common reason a job appears to fail.
Get clear on prep, records, and your property
Understand what is included, how recurring service is billed, and what you are expected to do before a visit. Ask about re-entry times if you have kids or pets. Get it in writing. If you own a building or run a storefront, ask what treatment records you receive, because a tenant or an inspector will eventually ask.
A local pro should have opinions about your address, not a template: whether your foundation is old stone, whether the alley behind you feeds the corridor, whether the unit upstairs is the actual source. Then call and describe exactly what you are seeing, where, and when. The more specific you are, the faster an experienced local exterminator can tell you what you are dealing with.
Call and connect with an experienced local exterminator.